Administrator
40 hours per week
5 days out of 7 (typically Monday – Friday although flexibility may be required)
Salary: From £25,799 per annum
Basildon, Essex
Permanent role
Have you always wanted to use your transferable Administration skills in a role where what you do can truly make a difference every day?
If so, we would love to hear from you!
We have a vacancy for an Administrator to join our friendly team based at our Head Office workshop in Basildon, Essex.
AK Lander has been in the memorial and masonry industry for over 150 years, and with a team of over 20 staff we have an excellent reputation in our field of expertise.
Like many of our employees, you might not have considered this industry before, however with industry training provided and on-going career development, there are opportunities for you to learn and grow.
The role
To work flexibly within the factory administration team to ensure the administration, ordering and financial administration take place in a timely manner. You will be responsible for keeping records up to date and ensuring customers receive the best communication and customer service.
- Dealing with all correspondence (written and electronic) in a professional and timely manner.
- Communicating via email, verbal and written correspondence with all levels of customer – internal within the Group and external.
- Dealing with customer enquiries.
- Processing orders through to production.
- Review orders with suppliers for quality control and SLA management.
- Participate in stock takes as necessary.
- Adhere to and maintain robust complaints procedure – prioritising customer service delivery at all times, escalating to the Office Manager as appropriate.
- Ensure the Westerleigh Group Values (Safety First, Exceptional Care, Uniquely Personal, One Team) are consistently demonstrated.
- Ensure compliance with Company H&S processes and procedures.
About you
- Previous experience as an Administrator / Memorial Advisor / Factory Administrator or Warehouse Administrator.
- Good IT skills – Microsoft Word / Excel.
- Effective communicator.
- Good organisational skills.
- Ability to work under own steam but also as part of the team.
- Self-starter and team player.
- Literate and numerate with good reasoning skills.
What We Offer
If you would like to join the team at AK Lander, you can be sure of a warm welcome, ongoing training and development and a sense of pride by truly make a difference every day to the families that we serve.
In addition to salary, you will also be eligible for the following benefits:
- 24 days holiday + 8 days bank holiday
- Life assurance
- Access to a wide range of retail discounts and wellbeing support
- Ongoing learning & development
- Pension scheme
- Employee Assistance
- Mental Health Ambassadors
- Free parking
What next? Start a career with significance by applying today.
We reserve the right to close the application window sooner if a significant number of applications are received.
If you’re not contacted, please assume you have been unsuccessful. Unfortunately, feedback is not always possible due to the volume of applications we receive.